Privacy policy

Privacy Policy

Simble Solutions Pty Ltd ("Simble", “we”, “our” or “us”) is committed to the protection of personal privacy within the scope of applicable law. This Privacy Policy, along with any relevant Privacy Collection Statement, covers our treatment of personal information that we collect, use and disclose.

We may update this Privacy Policy (and any relevant Privacy Collection Statement) from time to time. The most current version will be located on our website (https://www.simblebookings.com/privacy-policy), and is also available by contacting our Privacy Officer by email or at the address detailed below.

By providing any personal information to us, you consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy.

Types of personal information collected

The types of personal information that we collect and hold will vary depending on your dealings with us (either directly with us or through a third party or other collection channels contemplated under this Privacy Policy). This information may include any or all of the following:

We will not collect sensitive information from you or any third party (unless otherwise stated in a Privacy Collection Statement).  

From time to time, you may provide us, and we may collect from you, personal information of a third party (such as personal information of other users of our content, products, services or benefits). Where you collect and provide the personal information of a third party, it is your responsibility to ensure that those persons are aware of this Privacy Policy (and any relevant Privacy Collection Statement), understand it and agree to accept it.

You do not have to provide us with any personal information, however if you do not do so we may not be able to provide the content, products, services or benefits you have requested from us or through other third parties.

How we collect personal information

We collect personal information directly from you, which may include any or all of the following:

We may also collect personal information through any or all of the following:

Why we collect, use and disclose personal information

We will use the personal information we collect for the purpose disclosed at the time of collection, or as otherwise as set out in this Privacy Policy and any relevant Privacy Collection Statement. We will not use your personal information for any other purpose without first seeking your consent, or where authorised or required by law.

We will collect personal information for all or any of the following purposes:

We may also disclose your personal information which you or a third party (such as our related bodies corporate, business partners, service providers or other users of our content, products, services or benefits) provide to us, to third parties who work with us in our business in order to provide, promote or improve the content, products, services or benefits (and related information) to you, which may include all or any of the following:

Third Parties

If you use our content, products, services or benefits that requires you to provide personal information to third parties (including via third party website), or collect personal information from third parties, then the collection and use of such personal information (including obtaining any required consents to use such personal information, such as obtaining consent to capture and livestream images of people, or provide such personal information for use by us) will be subject to that third party's privacy policy. We do not accept any responsibility or liability for the privacy policy or use of personal information by any third party to whom you provide your personal information.  

Direct marketing

We will also use and disclose your personal information to send direct marketing to you from all or any of the following:

The direct marketing may relate to all or any of the following:

You may opt-out of receiving this direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication.

How we store and protect personal information

We store personal information in a combination of computer storage facilities, paper-based files and other records. In so doing, we have taken numerous steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.

Additionally, we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.

The internet is not a secure method of transmitting information. Accordingly, other than where we use secure socket layer technology (SSL) to ensure information is securely transmitted and processed, we cannot and do not accept responsibility for the security of information you send to or receive from us over the internet, or for any unauthorised access or use of that information.

Do we send personal information overseas?

We are likely to disclose some of your personal information, for the purposes described above, to organisations in United Kingdom, United States of America, China, Singapore, Malaysia, Taiwan, India, Netherlands, France, Kuwait, Colombia, Hong Kong, Dubai, Thailand and New Zealand and any other countries stated in a relevant Privacy Collection Statement.

Some of these countries may not have the same or substantially similar privacy laws and accordingly your personal information may not receive the same protections in each country.  

By providing your personal information to us, you consent to our disclosure of your personal information to organisations in those countries even though it may not receive the same protections in each country. You may request us not to transfer your personal information to the countries listed above, but if you do so we may not be able to provide the services or products you have requested from us.  

How you can access your personal information

We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, or the personal details you provide to us changes, such as address or phone number, please contact our Privacy Officer by email or at the address detailed below.

At your request, we will provide you with a copy of any personal information which we hold about you, unless an exception under the relevant privacy law applies. We may charge a fee for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.

We will promptly acknowledge and investigate any complaint about the way we manage personal information.

Cookies

Our website use cookies to track user traffic patterns and to better serve you when you revisit a website. A cookie is a small data file that a website may write to your hard drive when you visit it. A cookie file can contain information, such as a user ID which the website uses to track the pages you have visited. You can refuse all cookies by turning them off in your browser. However, full functionality for our websites requires the use of cookies.

Information is also generated whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance.

How to contact us or make a complaint

If you have any questions about this Privacy Policy (including any Privacy Collection Statement), if you wish to update information we hold about you or an individual for whom you have provided us with their personal information, if you wish to make a complaint about our collection, use or disclosure of your personal information under this Privacy Policy, please contact:

The Privacy Officer

Address: Suite 12.01, Level 12, 6-10 O’Connell Street, Sydney, NSW, 2000

Email: privacy@simble.io

We will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations.